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Shipping Boxes Wholesale Blog

Improving Customer Service

Posted February 5, 2013

One of the best ways to ensure customers will continue to look at your small business as the experts in your field is to have amazing customer service. Customer service, from when the customer first clicks on your site, or enters your store, all the way up until after they have received their final products, can make or break a small business. Great customer service will of course propel your business from a mediocre mom and pop shop type of business to one that people will be talking about for days, weeks, and possibly months after they receive their products. When this type of customer service is achieved and people are talking about how great they were treated, it serves the dual purpose of having these people spreading the good news about your company via word of mouth.  The following are some examples of great customer service.

Make sure that your business is available when a customer is looking to speak with you. Whether this means hiring an answering service to allow for 24 hour access, or simply returning every phone call that is received, people want to know that they are able to contact your company directly.

Make sure you keep promises that you make. If your small business has a guarantee of shipping a product within 24 hours of an order being placed, make sure you can follow through on this. Be prepared by having all of your shipping materials well stocked, buy wholesale shipping boxes to ensure you don’t run out at a very important moment, do whatever you can to follow through on this promise; dropping the ball here can lead to some significant trust issues on behalf of those ordering from your company.

Listen to your customers complaints. If they have had a negative experience with a company similar to yours (and especially if they have had a negative experience with your company in particular) find out what was the driving force behind that negative experience and look for a way in which you can remedy this situation so that it does not happen again in the future.

If you have a staff working for you, make sure that they are knowledgeable in the field in which you are seeking to grow your business. It can be frustrating to call a company and speak with someone who is over the top courteous, but has no idea what they are talking about. A simple over view of your company as well as some tips on how to deal with specific problems you have seen in the past can ensure that customers who need to discuss various issues will have their predicaments handled swiftly and correctly.

With just a few simple steps, you can make sure that your small business is developing a brand identity that is always associated with good customer service. Whether you are training your staff to be experts in their field or ordering your shipping boxes wholesale to make sure that you never run out of shipping supplies, there’s no step that is too big or too small that you can be taking in order to make sure customers will be returning on a regular basis.

Learn more about how to please and retain loyal customers with part one of our business tips series, Quick Product Turn-Around.